Maybank had first introduced Secure2u in April 2017 as a more secure authentication method, and will fully enforce Secure2u to be approved on the MAE app for all online activities or transactions relating to account opening, fund transfers and payments as well as changes to personal information and account settings by June 2023.ĭato’ John Chong, Group CEO, Community Financial Services said that in line with our M25+ strategic thrusts, to intensify customer centricity as well as accelerate digitalisation and technological modernisation, the Bank has always been committed to ensure the safety and security of its customers when banking online and this is evident by the frequent upgrading and enhancement to its systems.
This is seen through the various initiatives, including the rolling out a dedicated hotline where customers can report fraudulent activities, the migration from SMS TAC to Secure2u (S2U) on MAE, binding S2U usage to only one device, as well as the introduction of a 12-hour activation period for new S2U registrations on MAE which helps to prevent unauthorised transaction approvals. Maybank remains supportive of Bank Negara Malaysia’s five key measures to combat scam and confirms that the Bank is currently on track. This is done through the enhancement of its existing security features in M2U that are already in place as the Bank progressively rolls out more measures that can help customers minimise their losses. Maybank has recently introduced the ‘Kill Switch’ feature via Maybank2u (M2U) web and the MAE app on 28 January 2023 as part of its ongoing efforts to further enhance online security as well as combat online scams by allowing customers to immediately deactivate their M2U access with just a simple click of a button should they notice something peculiar or believe that they have been scammed.
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